Privacy Policy

Seatoun House ("we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.seatounhouse.com or interact with us.

1. Information We Collect

We collect personal information only where necessary to operate Seatoun House and provide our services.

Personal Information

  • Name

  • Email address

  • Phone number

  • Information you provide through contact forms, booking enquiries, or direct communication

Usage Information

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visits

This information helps us improve our website and understand how it is used.

2. Purpose of Collection

We collect and use your information for the following purposes:

  • Responding to enquiries and booking requests

  • Communicating with you about use of Seatoun House

  • Managing bookings, site visits, and related services

  • Improving our website and user experience

  • Maintaining the security and performance of our website

We will not use your information for any unrelated purpose without your consent.

3. Cookies and Analytics

Our website may use cookies or similar technologies to enhance your browsing experience and analyse website traffic.

These may include third-party services (such as website hosting platforms or analytics providers) that collect anonymised usage data.

You can disable cookies through your browser settings if you prefer.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers where necessary to operate our website or manage enquiries (for example, email providers, website hosting, or booking tools).

Some of these providers may store or process data outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with New Zealand privacy law.

We may also disclose information if required by law.

5. Storage and Retention

We take reasonable steps to protect your personal information from loss, unauthorised access, or misuse.

Your information may be stored securely using cloud-based systems.

We retain personal information only for as long as it is necessary for the purposes for which it was collected, unless required by law to retain it longer.

6. Your Rights (Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your personal information

If you would like to make a request, please contact us using the details below.

7. Complaints

If you believe your privacy has been breached, please contact us first so we can work to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand): https://www.privacy.org.nz

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

10. Contact

If you have any questions or requests regarding this Privacy Policy, please contact:

Seatoun House
Email: hello@seatounhouse.com

Last updated: March 2026